Success Stories Team Spotlight

Marsha & Chronic Back Pain

 

I have been suffering from chronic back pain for years, despite trying every treatment my doctor recommended. My doctor felt that all I could do at this point to manage the pain was to have surgery, but my insurance provider denied coverage for it. I felt like I was out of options and didn’t know where else to turn. 

I reached out to 2nd.MD after being referred by my insurance provider, and the Care Team immediately assigned a nurse to my case. Julie worked to find the best specialist for my condition, and helped me schedule a consult at a time that was convenient for me. 2nd.MD even collected my medical records so I didn’t have to. Dr. Panagos reviewed my records before the consult, so he was familiar with my symptoms and tests. Throughout the consult, I never felt rushed, and Dr. Panagos took the time to answer all my questions and listen to my concerns. Most importantly, I was so relieved when he explained that I had options other than surgery. He walked me through all the details of a minimally invasive injection therapy that I could try instead.

I am so thankful for 2nd.MD and their incredible medical team! If I hadn’t been able to speak to Dr. Panagos, I would have had to pay out-of-pocket for an unnecessary surgery. 2nd.MD gave me clarity on my condition and peace of mind, knowing there were other options available for managing my pain. Families that need medical advice need 2nd.MD — their elite specialists are here to help you get the care you need!

-Marsha

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