Changing Lives Together

Join The 2nd.MD Team

Account Manager
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. Our clients include Fortune 50 companies and some of America's largest healthcare plans. 

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  You will be joining the company at a fascinating time in the company history as we scale up for rapid growth. You will have a first-hand role in supporting 2nd.MD to deliver excellent care and save lives. 

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

To learn more, check out our company page and watch the videos on our home page found here; http://www.2nd.md

Job Description:

The Account Manager supports 2nd.MD’s National Account Executives in their day-to- day client management responsibilities.

 Location: USA (Western U.S. preferred)

 Reports To: National Account Executive

 Responsibilities:

  • Monthly, Quarterly, and Annual report preparation and review
  • Internal liaison between marketing, creative, and production to ensure communication initiatives are delivered timely
  • Support Account Executive in client meetings, presentations and sales opportunities
  • Troubleshoot census/eligibility problems as needed
  • Support local face-to-face client initiatives (e.g. health fairs, wellness events)
  • Identify and produce monthly member testimonials/success stories to share with clients
  • Support new client implementations and ensure the back end system set up before new clients are launched
  • Assist with ad-hoc requests from the Account Executive

 

Qualifications:

Skills and Qualifications:

  • Experience with a high growth company in the benefits or healthcare space, a commercial healthcare carrier or a benefits consulting/brokerage firm is preferred, but not required.
  • 1-2 years of client management/benefits consulting experience
  • Analytical abilities and problem-solving skills
  • Good  communication, interpersonal, and public speaking skills
  • Proficiency in Microsoft Office Suite, Google Suite, and other data visualization tools
  • Bachelor’s Degree

Physical Demands/Working Conditions

  • This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  
  • This is a full-time position, and general hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m.
  • Travel is national as needed, approximately 30%, but may vary over time.
Additional Information:

All your information will be kept confidential according to EEO guidelines.