Changing Lives Together

Join The 2nd.MD Team

Behavioral Health Nurse Case Manager
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans. 

Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality.  We have a panel of over 400 specialists who are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!

As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 87 (higher than that of Apple and Nieman Marcus) for the first four months of this year. And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.

Though we are a profitable company, we recently secured a strategic investment from a well-known family office in order to give us additional capital and expertise to power our future growth. We've recently had great success in bringing on some of America's largest health plans as our clients, and they have been critical partners in expanding the distribution of our service. 

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  And it is a fascinating time in our company’s history as we scale up for rapid growth.

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

Job Description:

Summary/Objective: This position is designed for a highly skilled Behavioral Health nurse case manager with strong technology skills. 2nd.MD leverages innovative technology to provide a concierge member experience while removing many of the barriers and frustrations regularly experienced in healthcare. This case management job highlights nursing advocacy, education and ongoing guidance and treatment decision support while providing virtual consults with world renowned Expert Specialists.  The 2nd.MD Experience provides members with elite level expertise that results in alternative diagnoses, improved up to date treatment plans, and saved lives. 
 
2nd.MD is a fast-growing leader in the telehealth space, providing virtual second opinions and treatment decision support to millions across the United States.  The Behavioral Health program is rapidly expanding and 2nd.MD is looking for nurses with this type of expertise to join the team.

The Behavioral Health Nurse Case Manager is responsible for delivering a meaningful concierge clinical experience to members from the point of the request, including treatment decision support, personalized local support, medical record review and connecting members virtually with elite level Specialists on the the 2nd.MD Expert Panel.
  
The ideal candidate will have expertise in the behavioral health area with knowledge of acute psychiatric and substance abuse settings. Candidates must be able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates must have excellent written and oral communication, a desire to learn, and ability to thrive in a fast-paced dynamic work environment along with proficiency in navigating through various technology platforms.

Responsibilities:

  • Apply clinical rigor and critical thinking through all aspects of the behavioral health case
  • Confidently provide accurate and timely treatment decision support
  • Accurately and timely enter data into Case Management Software
  • Identify appropriate medical records and diagnostic testing needed and follow 2nd.MD protocol for release of information forms
  • Work closely with HIT (Health Information Technician) to curate medical records for the case
  • Identify the most appropriate 2nd.MD Specialist relative to the member’s condition and goal of the consult
  • Coordinate video or phone consult with member and specialist
  • Conduct ongoing follow-up, immediately after the consult and as needed to ensure member achieves the desired outcome
  • Facilitate personalized local support as needed, and communicate with local primary care physician or specialist post-consult as needed
  • Participate in bi-weekly Care Team meetings
Qualifications:
  • RN with a minimum of five years experience as a Registered Nurse with behavioral health experience 
  • Communication skills, time management, organization, attention to detail, professionalism, critical thinking, interpersonal skills, experience navigating through multiple technology platforms
  • Excellent communication and customer service skills
Additional Information:

Physical Demands/Working Conditions

  • This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 
  • This is a full-time position, and general hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m. This position regularly requires long hours and frequent weekend work. 
  • Travel is not anticipated, although some out-of-the-area and overnight travel may be expected.

All your information will be kept confidential according to EEO guidelines.