Changing Lives Together

Join The 2nd.MD Team

Clinical Care Team Coordinator
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans. 

Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality.  Our specialist are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!

As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 90 (higher than that of Apple and Nieman Marcus). And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  And it is a fascinating time in our company’s history as we scale up for rapid growth.

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

Job Description:
  • Assist with VIP case triage
  • Coordinate BCH non-clinical tasks
  • Scheduling of Care Team Meetings
  • Scheduling of Clinical Leadership Meetings
  • Create and maintain MTM on call schedule
  • Maintain MTM daily testimonial schedule
  • Sat and holiday call
  • Pure Cloud transfer for on call and holiday
  • Institutional Partnership project oversight
  • Work with Sales Ops on requests from Sales Team for CCO
  • Oversight of Care Team Special Projects
  • Assist Credentialing Committee as needed
  • Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
  • Maintains confidence and protects operations by keeping information confidential.
  • Prepares reports by collecting and analyzing information.
  • Organize and schedule appointments
  • Write and distribute email, correspondence, letters, and faxes
  • Submit and reconcile expense reports
  • Contributes to team effort by accomplishing related results as needed.
Qualifications:
  • Experience as an administrative assistant
  • Knowledge of office management systems and procedures
  • Working knowledge of office equipment, like printers and fax machines
  • Proficiency in MS Office
  • Attention to detail and problem solving skills
  • Excellent verbal communication skills
  • Strong organizational skills and the ability to multi-task
Additional Information:

All your information will be kept confidential according to EEO guidelines.