Join The 2nd.MD Team
2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans.
Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality. We have a panel of over 400 specialists who are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!
As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 87 (higher than that of Apple and Nieman Marcus) for the first four months of this year. And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.
Though we are a profitable company, we recently secured a strategic investment from a well-known family office in order to give us additional capital and expertise to power our future growth. We've recently had great success in bringing on some of America's largest health plans as our clients, and they have been critical partners in expanding the distribution of our service.
At 2nd.MD, we’re growing fast and accomplishing some amazing feats to make healthcare more accessible to those who need it. That’s why we’re seeking an experienced project manager to help our company plan, organize and lead some innovative projects. You will work directly with the senior team and clients to define customer requirements and collaborate with front end designers and back end developers to create the vision and end product. And you will oversee QA to deliver the final product to our clients.
With your help, we can achieve our targets while hitting deadlines and coming in under budget. We’re looking for an accomplished communicator to keep all teams on task and in the know.
· At least 3 years of project management experience.
· Knowledge and experience with Agile best practices (you know how to be a Scrum Master and would be comfortable teaching others the ropes).
· An understanding of metrics-driven processes. You are comfortable with task definition, backlog tracking, burn-down metrics and velocity.
· Communication expertise. You know how to be proactive and communicate the right message in the right context. And you can deliver your message in different mediums and formats including emails, meetings, presentations, etc.
· A talent for being detail oriented and excelling even while keeping a lot of balls in the air.
· Experience with JIRA is a plus.
We’re looking for a project manager who can rally a team, ensure results and effectively communicate to executives. So if you know Agile, be nimble and apply fast.
All your information will be kept confidential according to EEO guidelines.