Changing Lives Together

Join The 2nd.MD Team

LINUX System Administrator
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans. 

Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality.  We have a panel of over 400 specialists who are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!

As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 87 (higher than that of Apple and Nieman Marcus) for the first four months of this year. And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.

Though we are a profitable company, we recently secured a strategic investment from a well-known family office in order to give us additional capital and expertise to power our future growth. We've recently had great success in bringing on some of America's largest health plans as our clients, and they have been critical partners in expanding the distribution of our service. 

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  And it is a fascinating time in our company’s history as we scale up for rapid growth.

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

Job Description:

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare. We are looking to augment our growing team with a LINUX System Administrator (SA).  The SA is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure.  We currently outsource our system administration and the successful candidate will bring these outsourced services in-house.

This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project lifecycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project lifecycle.

This individual is accountable for the following systems: Linux and Mac systems that support IT infrastructure; Linux, Mac and Application systems that support Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

Responsibilities:

  • Ability to own the maintenance and configuration of systems.
    • Manage server patches and upgrades.
    • Manage server configurations for production.
    • Contribute to and maintain system standards.
    • Develop and maintain installation and configuration procedures.
    • Document and maintain server architecture.
  • Create, configure, upgrade and configure system software that supports IT infrastructure applications.
  • Install and configure systems such as supports IT infrastructure applications. 
  • Work with team to ensure 99.999% uptime, including repair and recover of failures.  
  • Research and recommend innovative, and where possible automated approaches for system administration tasks.  
  • Perform daily system monitoring, integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security functions including log review, monitoring of systems and investigation possible intrusions.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • Perform periodic performance reporting and capacity planning including recommending system and architecture changes.
     
Qualifications:

Skills:

  • AWS Cloud Experience
  • Extensive LAMP Stack Knowledge
  • Networking knowledge (encryption, security groups, traffic routing, etc).
  • Ability to coaching and mentoring team members
  • Self-motivated individual
  • Experience with DevOps and creating pipeline
  • Experience Automated Test Tools

Education:

  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
  • Systems Administration/System Engineer certification in Linux.
  • Four to six years system administration experience.
  • AWS Architecture Certification (or equivalent) a plus.
  • Security certification a plus.
     
Additional Information:

All your information will be kept confidential according to EEO guidelines.

Physical Demands/Working Conditions:

  • This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  
  • Travel is not anticipated, although some out-of-the-area and overnight travel may be expected.
  • Hours: This is a full-time position and general hours of work days are Monday through Friday 8A-5PM or as agreed upon between manager and employee within the 7A-7PM open hours.