Changing Lives Together

Join The 2nd.MD Team

Nurse Supervisor
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. Our clients include Fortune 50 companies and some of America's largest healthcare plans. 

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  You will be joining the company at a fascinating time in the company history as we scale up for rapid growth. You will have a first-hand role in supporting 2nd.MD to deliver excellent care and save lives. 

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

To learn more, check out our company page and watch the videos on our home page found here;

Job Description:

Summary/Objective: The Nurse Supervisor will be responsible for creating an environment of exceptional member focused care, a collaborative team environment, training new nursing staff, contributing to continual professional development, oversight of case distribution and leadership of assigned nursing staff under the direct supervision of the Director of Nursing.

Reports To: Director of Nursing

  • Facilitate new employee recruitment, onboarding, training, and mentoring

  • Coordinate nurse schedules and PTO to ensure adequate staffing to meet operational needs

  • Monitor and distribute case assignments to nurses based on skills routing and clinical judgement

  • Ongoing evaluation of nurse competency, quality, and adherence to policy and procedural expectations

  • Establish personal and team goals related to strategic initiatives for self and assigned nurses

  • Evaluate performance metrics, and facilitate bonus/incentive payments related to said metrics

  • Provide professional development and ongoing education opportunities for nurses

  • Participate in the development of relevant policies, procedures and best practices

  • Participate in the prioritization, design, testing and implementation of technology changes and developments

  • Assist Account Management in enhancing vendor partner relationships including as Nurse Lead or supervisor of Nurse Lead for assigned client companies

  • Participation in relevant committees and leadership meetings

  • Assist with projects as needed

  • Nurse with minimum five years Nursing Experience

  • Ability to demonstrate leadership and managerial ability

  • Good interpersonal relationships

  • Application of sound administrative principles

  • Excellent communication and public speaking skills

  • Graduate of an accredited school of nursing (BSRN)

Additional Information:

Physical Demands/Working Conditions

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

  • This is a full-time position, and general hours of work and days are Monday through Friday (8 hour work days) as agreed upon between manager and employee within the 7A-7P CST ‘open hours’

  • Periodic travel is anticipated