Changing Lives Together

Join The 2nd.MD Team

PROJECT MANAGER
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans. 

Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality.  We have a panel of over 400 specialists who are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!

As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 87 (higher than that of Apple and Nieman Marcus) for the first four months of this year. And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.

Though we are a profitable company, we recently secured a strategic investment from a well-known family office in order to give us additional capital and expertise to power our future growth. We've recently had great success in bringing on some of America's largest health plans as our clients, and they have been critical partners in expanding the distribution of our service. 

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  And it is a fascinating time in our company’s history as we scale up for rapid growth.

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

Job Description:

JOB DESCRIPTION:
The Project Manager is primarily responsible for executing project plans and ensuring that all
implementation tasks are completed efficiently and effectively. The Project Manager will work
closely with the internal client management team, clients, and senior management.

Qualifications:

RESPONSIBILITIES:

  • Provide support to Account Executives for implementation of new clients
  • Build and maintain accuracy of implementation information as it relates to scope, schedule, and dependencies in project plans
  • Oversee variable aspects of new client implementations and provide direct assistance to ensure timely project execution
  • Constantly monitor and report on progress of the implementation to stakeholders
  • Coordinate kick-off and/or other client meetings for new implementations
  • Maintain and document all implementation meeting notes to ensure that all relevant stakeholders are aware of the tasks required of them
  • Create client accounts in our 2nd.MD technology platform and ensure set-up is complete per client guidelines
  • Attend client health fairs to represent the company and answer questions related to our service
  • Provide back-up support to the processing team with loading eligibility files and confirming member eligibility
  • Additional responsibilities as assigned


QUALIFICATIONS:

  • High level of professionalism 
  • Strong organizational skills, attention to detail
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction
  • Team player with the capacity to coordinate across departments, including but not limited to, marketing and technology
  • Strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint
  • Undergraduate degree required
Additional Information:

All your information will be kept confidential according to EEO guidelines.