Changing Lives Together

Join The 2nd.MD Team

Payroll and Benefits Administrator
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans. 

Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality.  Our specialist are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!

As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 90 (higher than that of Apple and Nieman Marcus). And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  And it is a fascinating time in our company’s history as we scale up for rapid growth.

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

Job Description:




  • Manage 2nd.MD’s payroll system and payroll processing and train employees on proper use.
  • Comply with tax recordkeeping and filing requirements.
  • Maintain up-to-date knowledge on changing payroll developments and payroll developments and payroll tax laws.
  • Assures compliance with federal, state, and local legal requirements by reviewing existing as well as new related legislation; enforcing adherence to requirements; advising on needed actions.
  • Responsible for processing multi-state biweekly payroll accurately and timely.
  • Calculates retroactive pay, assures timely commission and bonus processing, as well as sign-on bonuses and employee recognition incentives.
  • Conducts audits regularly of payroll reporting and timekeeping information to ensure accuracy as well as meeting compliance requirements.
  • Oversee processing of garnishments and other required payroll deductions, including child support garnishments, medical support orders, QDRO, etc., in accordance with law.
  • Assure employee e-file and any hard copy information is maintained confidentially, with access assigned properly. Oversee storage of hard copy information.
  • Determines payroll liabilities, balances payroll accounts by resolving payroll discrepancies.
  • Maintains payroll guidelines and SOP's by writing and updating policies and procedures.
  • Maintains employee confidence and protects payroll operations by ensuring information is kept confidential.
  • Review time sheets to detect and reconcile payroll discrepancies.
  • Process all required payroll data, including time sheets, W-2 forms, direct deposit, and tax filing documents.


  • Maintain current knowledge of benefits laws and regulations, and update practices and systems accordingly; provide in-house expertise.
  • Act as primary liaison with all benefits brokers and third party administrators (TPA’s) to select, renew and modify all employee benefit plans.
  • Develop and maintain systems and materials for communicating information about benefits to employees for purposes of education and compliance with notification requirements.
  • Conduct orientation and ensure enrollment of employees into the appropriate employee benefit plans and process employee benefit changes.
  • Promote employee benefit plans and wellness.
  • Manage the annual open enrollment process for health and welfare benefits.
  • Manage employee leave programs including FMLA, STD and LTD.
  • Provide COBRA continuation of benefits in accordance with ERISA.
  • Maintain benefit files including plan documents, plan forms and summary plan descriptions.
  • Administer unemployment claims payments.
  • Manage annual 401(k) audit engagement.
  • Administer 401(k) plan including processing contributions, matches, requests for withdrawals, true up and discretionary contribution eligibility processing.
  • Liaison with broker on group benefits administration, including accurate and timely reporting of new hires, terminations and Section 125 changes.


General Responsibilities

  • Assist employees with Health and Welfare benefit questions or inquiries.
  • Assist in managing the Wellness Program for all eligible employees.
  • Critically review and analyze current payroll, benefits, and tax procedures and associated compliance in order to recommend and implement changes to ensure continuous process improvements.
  • Ensure Form I-9/E-Verify compliance by conducting audits of new hires; follow up on soon to be expired documents.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, attending webinars, etc.
  • Maintain critical dates and activity calendar.
  • Ensure the timely processing of new hires, transfers, promotions and terminations into HRIS.
  • Oversee employee wage statement data and information is completed per workers' compensation guidelines.
  • Other duties as assigned by management.
  • HS diploma, prefer BA/BS or equivalent.
  • Payroll certification a plus.
  • 5+ years of direct experience in a Payroll Administrator role preferred, inclusive of group benefits administration.
  • Strong in Microsoft Word, PowerPoint and Microsoft Excel.
  • Excellent attention to detail, organized and strong multitasker with good time management skills.
  • Possess sound financial acumen.
  • Possess good communication skills, both oral and written.
  • Able to present educational information to groups, including members of management.
  • Experience administering employee benefit plans, including 401(k) administration, required.
  • Experience and familiarity with HR systems including performance management, applicant tracking, document control.
Additional Information:

All your information will be kept confidential according to EEO guidelines.