Changing Lives Together

Join The 2nd.MD Team

Quality Programs Coordinator
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans. 

Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality.  We have a panel of over 400 specialists who are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!

As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 87 (higher than that of Apple and Nieman Marcus) for the first four months of this year. And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.

Though we are a profitable company, we recently secured a strategic investment from a well-known family office in order to give us additional capital and expertise to power our future growth. We've recently had great success in bringing on some of America's largest health plans as our clients, and they have been critical partners in expanding the distribution of our service. 

Job Description:
  • Overview: The Quality Program Coordinator plays an integral role in the ongoing evaluation and documentation of the impact associated with consultations as well as supporting other Quality Assistance & Performance Improvement (QAPI) projects. 

Reports to: Senior Clinical Quality Manager 

Responsibilities: 

  • Evaluation of consult impact at the completion of case follow-up 
  • Review of completed consultations for ongoing QAPI audits 
  • Identification and implementation of best practices 
  • Completion of client specific monthly/quarterly reports 
  • Keeping records of quality reports, statistical reviews and relevant documentation • Monitoring operations that affect quality 
  • Facilitate proactive solutions by collecting and analyzing quality data 
  • Assisting Quality Programs Director/Manager with special projects as needed
  • Train/Mentor QA staff and other department staff members when necessary 
  • Other tasks as needed

Physical Demands/Working Conditions: 

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets. 
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

Hours: 

  • This is a full-time position and general hours of work days are Monday through Friday 8A-5PM or as agreed upon between manager and employee within the 7A-7P open hours. 2-3 days per week of work from home as agreed upon during non-training days.

Benefits:  

  • Employee and Family Medical Benefits 
  • HSA & Flexible Spending Account Options 
  • 401(k) Plan • Open PTO 
  • Friday Company Lunches 
  • Free Wellness/Gym membership Program 
  • Referral Bonuses Additional Information: Salary - Based on Education and Experience
Qualifications:

Sills and Qualifications: 

  • Bachelor’s Degree with a minimum of three years’ experience in a Health care setting. Work experience can be substituted with sufficient education or training in a related field.  
  • Billing, Coding, or Health Information Management experience is preferred. 
  • Communication Skills, Time Management, Organizational Skills, Professionalism, Critical Thinking, Interpersonal Skills, Ability to navigate multiple technology platforms Physical Demands/Working
Additional Information:

All your information will be kept confidential according to EEO guidelines.