Changing Lives Together

Join The 2nd.MD Team

Salesforce System Administrator
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans. 

Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality.  We have a panel of over 400 specialists who are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!

As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 87 (higher than that of Apple and Nieman Marcus) for the first four months of this year. And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.

Though we are a profitable company, we recently secured a strategic investment from a well-known family office in order to give us additional capital and expertise to power our future growth. We've recently had great success in bringing on some of America's largest health plans as our clients, and they have been critical partners in expanding the distribution of our service. 

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  And it is a fascinating time in our company’s history as we scale up for rapid growth.

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

Job Description:

Summary/Objective:   The Salesforce System Administrator will lead the implementation and development of our Salesforce deployment. The successful candidate will have a record of success in implementing, improving processes and adoption using the Salesforce platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes.  This role is part technical project manager, part administrator and part Salesforce analyst.  The Salesforce System Administrator will be responsible for the executing on the implementation, configuration, support, maintenance and improvement of our CRM platform.
 
Responsibilities:

  • Manage the implementation, development and integration of our Salesforce database.
  • Serve as primary system administrator for the Salesforce environment.
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
  • Complete regular internal system audits and prepare for upgrades.
  • Manage Salesforce data feeds and other integrations.
  • Coordinate the evaluation, scope and completion of new development requests.
  • Work with our organizational management team to establish suitable processes to support implementation, administrative, development, and change management activities.
  • Assist in training of new users, and grow the Salesforce skill set across the organization.
  • Effectively act as the liaison between our users, vendors and the application development team.
  • Work independently with members of the user community to define and document development requirements.

 

 
 
 

Qualifications:

Experience Required:

  • Minimum two years of experience as a Salesforce System Administrator.
  • Previous Salesforce implementation experience required.
  • Salesforce Admin (ADM201 and ADM211) certified required.  Advanced Administrator Certification (CRT211) preferred.
  • Sales Cloud, Marketing Cloud, Service Cloud and Developer certifications preferred.
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Ability to build and execute member journeys in Marketing Cloud, as directed by the member engagement team
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Strong understanding of Salesforce best practices and functionality.
  • Strong data management abilities.
  • A documented history of successfully driving projects to completion.
  • A demonstrated ability to understand and articulate complex requirements.
  • Previous experience working in a SCRUM or agile environment preferred.

Skills Required:

  • Excellent project management skills and a positive attitude.
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
  • Creative and analytical thinker with strong problem-solving skills.
  • Must demonstrate exceptional verbal and written communication skills.
  • Must demonstrate ability to communicate effectively at all levels of the organization.
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
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Additional Information:

Physical Demands/Working Conditions: 

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets. 
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 
  • Hours: This is a full-time position and general hours of work days are Monday through Friday 8A-5PM or as agreed upon between manager and employee within the 7A-7P open hours. 

All your information will be kept confidential according to EEO guidelines.