Changing Lives Together

Join The 2nd.MD Team

Technical Monitor
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. Our clients include Fortune 50 companies and some of America's largest healthcare plans. 

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  You will be joining the company at a fascinating time in the company history as we scale up for rapid growth. You will have a first-hand role in supporting 2nd.MD to deliver excellent care and save lives. 

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

To learn more, check out our company page and watch the videos on our home page found here; http://www.2nd.md

Job Description:

Summary/Objective:  The technical monitor is responsible for ensuring phone and video consultations are connected in a timely manner, in addition to basic help desk functions.

 

Location:                           Houston, TX

Reports To: Monitor Department Manager

 Responsibilities:               

  • Provide exceptional technical customer phone support.
  • Ability to troubleshoot connection difficulties and communicate steps to resolve.
  • Follow 2nd.MD and facility protocols and procedures for monitoring consults.
  • Manage consult schedule and schedule back-up monitor as needed.
  • Communicate closely with members, doctors and nurses regarding consult details.
  • Ensure timeliness of consult connection.
  • Complete documentation and enter consult metric data as assigned.
  • Communicate technical or connection issues in a timely manner with the internal 2nd.MD team.
  • Additional help desk assistance as assigned.
Qualifications:

Skills and Qualifications:  

  • Customer Service Motivated
  • Excellent Communication Skills
  • Time Management
  • Organization
  • Attention to Detail
  • Professionalism, Productivity
  • Documentation Skills
  • Written Communication
  • Analytical abilities and problem-solving skills
  • Experience with medical industry (i.e., HIPAA)
Additional Information:

Physical Demands/Working Conditions

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

  • This is a full-time position with work hours in conjunction with 2nd.MD's guaranteed service operations. There are opportunities for rotational flex scheduling among the HIS department Supervisors.