Changing Lives Together

Join The 2nd.MD Team

Technical Processing Analyst
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans. 

Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality.  We have a panel of over 400 specialists who are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!

As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 87 (higher than that of Apple and Nieman Marcus) for the first four months of this year. And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.

Though we are a profitable company, we recently secured a strategic investment from a well-known family office in order to give us additional capital and expertise to power our future growth. We've recently had great success in bringing on some of America's largest health plans as our clients, and they have been critical partners in expanding the distribution of our service. 

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  And it is a fascinating time in our company’s history as we scale up for rapid growth.

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

Job Description:

The Processing Analyst supports the delivery of superior administration services to 2nd.MD clients and subscribers. The full time position requires an individual who is comfortable with administration systems and technology. This individual will be responsible for file manipulation and should have a technical skill set to transform inbound data to prepare it for processing to load into 2nd.MD’s database. 


  • Manipulate and mine data from various sources 
  • Analyze, cleanse, and reformat claims data and demographics data for processing in 2nd.MD’s system 
  • Review error reports and resolve issues as needed 
  • Understand the system interfaces with insurance carriers and direct relationships 
  • Maintain system processing documentation and processing calendar 
  • Provide back-up for other team members as needed 
  • Understand and is able to communicate the 2nd.MD eligibility structure 
  • Attend internal project meetings to ensure project continuity 
  • Assist project team with client assignments to deliver timely, within-budget and high quality work 
  • Manage ongoing processes including: updating documentation and loading census files 
  • Assist subscribers with eligibility issues and verify eligibility 
  • Meet service level agreements across all clients 
  • Analyze process workflow and recommend improvements to increase efficiency and effectiveness 
  • Perform other duties as assigned 
  • Take initiative to proactively share knowledge and/or experience with team members 
  • Develop strong partnerships with team members 
  • Working knowledge of SQL database and query reporting tools 
  • Intermediate to Advanced proficiency in Microsoft Excel 
  • Strong understanding of the administrative process as it relates to Medical benefits 
  • Knowledge of health plans 
  • Strong analytical and problem solving skills 
  • Ability to schedule work, delegate and monitor progress of others 
  • Professional and responsible approach to work, clients and team 
  • Ability to organize and prioritize with strong attention to details 
  • Excellent oral and written communication skills 
  • Ability to work in a team environment 
  • Ability to work independently in a project related work environment 
  • Ability to work a flexible schedule 
  • Ability to complete multiple projects within established deadlines 
  • Bachelors’ degree preferred 
Additional Information:

Physical Demands/Working Conditions: 

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets. 
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 
  • Hours: This is a full-time position and general hours of work days are Monday through Friday 8A-5PM or as agreed upon between manager and employee within the 7A-7P open hours. 

All your information will be kept confidential according to EEO guidelines.