Last Updated: December, 2025 

Effective: December 15, 2025

Transcarent and its affiliated companies may collect health-related information about you that is not regulated by the Health Insurance Portability and Accountability Act (HIPAA), but rather state consumer health privacy laws such as those in Washington and Nevada.  

This Consumer Health Data Privacy Notice (“Health Data Notice”) applies to the Consumer Health Data (as defined by the state consumer health privacy laws) we collect through our website, social media, marketing activities, events, and certain of your interactions with us that are not regulated by HIPAA (collectively, our “Services”). This Policy does not apply to our collection, use or disclosure of Protected Health Information, which includes any information that we collect from or about you after you’ve logged in to use one of our services, visit our clinics, or provide to or through your health plan. We encourage you to read this Consumer Health Data Notice closely.

This notice only applies to residents of Nevada and Washington. Please review our Privacy Policy to understand our general practices for processing personal data. 

SOURCES OF CONSUMER HEALTH DATA 

We collect Consumer Health Data in the following ways:   

• Information you provide to us. Consumer Health Data and other information you may provide to us when you use our Services or otherwise interact with us. 

• Information automatically collected. We automatically collect certain information when you visit, use, or navigate our website and other digital properties, including through cookies and similar technologies.   

• Information that we obtain from third party sources. We may receive Consumer Health Data about you from third party sources, such as your healthcare provider.  

CONSUMER HEALTH DATA WE COLLECT 

Depending on how you use our Services, we may collect the following categories of Consumer Health Data: 

• Health status or treatment information, such as your health conditions, status of your medical treatment, interventions, diseases, and diagnoses. 

• Medical history, including your health-related surgeries or procedures, use of or purchase of prescribed medications.  

• Bodily functions, such as your vital signs, symptoms, or measurements (e.g., height, weight, and BMI). 

• Reproductive or sexual health information, such as whether you are or intending to become pregnant.  

• Information about health care services you’re seeking, such as when you take surveys or click on certain landing pages. 

• Inferences about health derived from other health or non-health data, including the fact that you may be visiting our Services to seek healthcare.  

HOW WE USE CONSUMER HEALTH DATA 

We use the Consumer Health Data we collect for a variety of business purposes as described below: 

• To manage our relationship with you, including responding to your requests or inquiries, giving you access to content or information you request, and better understand your interests and needs. 

• To analyze, personalize, and improve our Services and business. 

• To comply with our legal obligations, including with respect to responding to authorities or reporting to government entities. 

• To create aggregated, de-identified, or other anonymous data; once the Consumer Health Data has been aggregated, de-identified, or anonymized, we may use and disclose it without restriction and in compliance with law. 

• To operate our business in an effective and compliant way, including to ensure you can access our Services, prevent fraud, protect our interests as a company, assess and defend claims, exercise rights and protect the rights of others, and for corporate matters like restructuring or potential reorganization or sale of our business or assets. 

HOW WE SHARE CONSUMER HEALTH DATA 

We share all the categories of Consumer Health Data that we collect with the categories of recipients described below: 

• Service providers that perform services on our behalf. It is our practice to prohibit our service providers from using your Consumer Health Data for any purpose other than to provide services to us. We use the following types of service providers: 

• Companies that analyze data, including providing website statistics and metrics related to our product sales; 

• Companies that provide technical business support such as data storage, software suites, cybersecurity services, and information technology troubleshooting services; 

• Event planning and travel organizations that help facilitate our programs and services; and 

• Companies that support us in product marketing and commercialization. 

• Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us. 

• Business partners, such as entities with whom we jointly offer services or co-sponsor events. These entities may collect data directly from you or via our Services. We will obtain your consent prior to sharing with business partners as required by law. 

• Advertising Partners, where we have your consent to use your Consumer Health Data for marketing purposes, we may share your information with third parties for the purposes of serving you with personalized or targeted advertisements on third-party platforms and to measure advertisement engagement. 

• Government or law enforcement officials or private parties as required by law, as we believe necessary or appropriate to comply with applicable law and lawful requests and legal process. 

• In connection with any business deal (or potential business deal) such as a merger, consolidation, sale of some or all our business or assets, financing or acquisition, reorganization, or in the event of bankruptcy. 

THIRD PARTY DATA COLLECTION VIA TRACKING TECHNOLOGIES 

Certain third parties with which we partner or engage for services may use cookies and other tracking technologies to collect information about you from our Services. This information may include Consumer Health Data. Please see our Privacy Policy for details about our use of tracking technologies.  

YOUR RIGHTS 

Washington and Nevada consumers have certain rights regarding their Consumer Health Data, including: 

• Right to Access. You have the right to confirm whether we process your Consumer Health Data and to obtain information about how we process that data.  

• Right to Delete. You have the right to request that we delete your Consumer Health Data. 

• Right to Withdraw Consent. If you provided consent for our processing of your Consumer Health Data, you may have the right to withdraw that consent. 

• Right to Change. You have the right to ask that we change the Consumer Health Data that we collect. 

To exercise your rights, please either visit the Data Subjects Rights Portal located here, or call the following toll-free number 888) 914-9661 and use PIN# 494 202 to identify that you are calling with respect to us. We will not treat you unfairly for exercising your privacy rights. 

CHANGES TO THIS HEALTH DATA NOTICE 

We may update this Health Data Notice to reflect changes to our data and personal data privacy practices. If we make any material changes to this Health Data Notice, we will take appropriate steps to notify you of such changes. We encourage you to periodically review this page for the latest information on our privacy practices.