Changing Lives Together

Join The 2nd.MD Team

Nurse Case Manager
Company Description:

2nd.MD is an innovative, fast-growing, technology-driven healthcare services company that has rapidly become the largest provider of second opinion services in America. We provide our members the ability to connect to the best doctors in the world via our proprietary technology platform, rendering expert medical second opinions to anyone battling pain or disease. Our internal team delivers a concierge experience, from initial contact through medical records retrieval and storage to video consult scheduling and post-consult follow-up. And our clients include Fortune 50 companies and some of America's largest healthcare plans. 

Over the past twelve months, we've grown by 80% in revenue and consult volume, and we are expecting even more rapid growth over the next twelve months. Our growth is the direct result of our ability to outperform our competitors in the marketplace in terms of both speed and quality.  We have a panel of over 400 specialists who are some of the best doctors in their fields in the world, and we have strategic institutional partnerships with some of the top medical facilities in the world. And our proprietary internal technology platform powers our member experience, our case management, and our video consults, enabling us to deliver quality consults much more quickly than our competition. We have a significant full-time technology team on staff, and we're constantly innovating and improving our platform. In fact, we're as much a technology company as a we are a healthcare company!

As a result of our people and our technology, we provide our members a superior service to other second opinion offerings, with an average net promoter score of 87 (higher than that of Apple and Nieman Marcus) for the first four months of this year. And members get their consult summaries - accessible to them via our website portal - less than twenty-four hours after the consult happens. Everything we do is digital, driven via our web portal or our app ... no mailed opinions or paper-based services! Digital is in our DNA, and we're taking every opportunity to leverage technology as we move forward.

Though we are a profitable company, we recently secured a strategic investment from a well-known family office in order to give us additional capital and expertise to power our future growth. We've recently had great success in bringing on some of America's largest health plans as our clients, and they have been critical partners in expanding the distribution of our service. 

We are a passionate group of individuals who get excited about using technology to revolutionize healthcare.  And it is a fascinating time in our company’s history as we scale up for rapid growth.

Our company mission is to make it unthinkable to battle pain or disease without the help of 2nd.MD. Our purpose is to save and improve lives, every day. In everything we do, we strive for our service to be warm, effortless and momentous in the lives of those we help. If this speaks to your character and interests, we would love to hear from you.

Job Description:

Summary/Objective:  A Care Team Specialist is responsible for managing the member’s clinical experience from the point of request, through the desired outcome.
 

Responsibilities:

  • Activate new member account, draft member medical history and identify the goal of the consult
  • Accurately enter necessary information into Case Management Software
  • Identify appropriate medical records needed and follow 2nd.MD protocol for release of information forms
  • Work closely with HIT (Health Information Technician) to organize medical records for specialist
  • Identify the most appropriate 2nd.MD Specialist relative to the member’s condition and goal of the consult
  • Coordinate video or phone consult with member and specialist
  • Schedule 2nd.MD Monitor in advance of consult
  • Troubleshoot and address issues prior to consult as needed
  • Conduct ongoing follow-up, immediately after the consult and as needed to ensure member achieves the desired outcome
  • Review specialist notes post-consult and make available to member
  • Facilitate local recommendations as needed, and communicate with local primary care physician or specialist post-consult as needed
  • Participate in weekly Care Team meetings
  • Assist Account Management in enhancing vendor partner relationships
  • Company Lead Case Manager assumes the liaison role, ensuring ongoing communication and reporting to the designated company
  • Assist Nurse Manager and Chief Clinical Officer with special projects as needed
  • Identify appropriate cases for testimonials
     
Qualifications:
  • RN with minimum of three years’ experience in any of these areas; orthopedic, neurology, oncology, cardiology and case management 
  • Communication skills, time management, organization, attention to detail, professionalism, critical thinking, interpersonal skills, experience navigating through multiple technology platforms
  • Excellent communication and customer service skills
     
Additional Information:

All your information will be kept confidential according to EEO guidelines.